Testimonials

My floor and bench scale are connected, they both went out overnight. Scales are extremely important in Shipping and at six in the morning I found out they were not functioning. I placed a call to Midwest, Scale and by 7:30. I was up and running. Excellent service, as always.

Walter was great. He helped resolve a problem with an old 8142 Toledo scale.
Very appreciative!

Exceptional Service That Tips the Scales—A Five-Star Experience
As the owner of a loose-leaf tea business, precision and reliability in weighing equipment are non-negotiable. From the outset, their customer support has been nothing short of outstanding.

When one of my scales developed an issue with the keypad, Walter quickly sent the replacement part and walked me through the installation process. His guidance resolved the problem and saved me the cost and downtime of a repair visit.

When a second scale stopped weighing, I brought it to their office. There, I was met with warmth, professionalism, and the same unwavering support I’d come to expect. Jim and Walter greeted me like an old friend and their gracious assistance reminded me why it pays to work with people who truly care about their customers. Jim’s expertise over the phone is matched only by his kindness in person. Walter’s attention to detail and willingness to go the extra mile are rare in today’s world of rushed service and impersonal transactions.

I will be a loyal customer for life. If you’re looking for quality scales backed by phenomenal support, look no further. Jim and Walter are the real deal—knowledgeable, helpful, and genuinely nice.

It was a pleasure working with Walter. He talked us through getting a scale calibrated over the phone so we could keep our production going. This was on a scale that had been purchased several years ago. Great support and customer service.

We use Midwest Scale to calibrate all the scales in our clinic. Their staff is very friendly, knowledgeable and willing to take the time to answer any questions we have. They also provide a calibration certificate for each scale tested, which are very professional and easy to interpret.

Midwest scale has been a great partner with us for the 7.5 years that I have worked with Field. They are respectable and professional when coming in and calibrating our scales, working around our team member needs. Doshi and Walter have both been very timely with quotes and shipping product out.

We have used Midwest Scale services for years; their technicians are always knowledgeable and professional. They really go above and beyond to provide quality services.

Thank you for all the great service provided to our healthcare Facilities. We appreciate you!

Midwest was able to provide superior quality product at a reasonable price. The service is above anything I have experienced in a long time. Responsive and helpful. Great resource for our business.

Midwest Scale is always up to the challenge. Whether emergency repair or service is needed. Midwest scale always makes it happen! Highly recommend.

We asked Midwest Scale to repair our truck scale. They were able to find parts for our scale which was almost impossible and put our scale back in service. That helped us get by temporarily until we get our new scale delivered and installed.

We contacted Midwest Scale for an emergency service when our current scale company was unable to fix the issue. Midwest Scale came on-site within few hours and resolved the issue. I highly recommend Midwest Scale if you are needing calibration or service of your scales.